There are few cases when a refund is possible
If by any chance there has been a duplicate payment for the same order. If by any chance we have delivered two identical licence keys instead of two different. If by any chance we have not delivered the purchased product in a time period of 7 working days. If by any chance the delivered licence key does not work and we are not able to deliver You a new one.
Cases when refund is not possible
Refund cannot be done if You make a purchase, receive the licence key and decide that You don't need the it. Refund cannot be done if You wish not to use licence key i.e. the software for all the period of its validity for example You purchase a licence key with 6 Months validity, use it for three months and ask for refund for the remaining three months.
To receive a refund You must provide us order info(date of purchase, amount, payment method) and explanation why You are entitled for a refund. Send all the info on firstname.lastname@example.org
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